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  Frequently Asked Questions
  Q. I cannot logon to the system. I see the error "Invalid Login."
A. Your user name and/or password is misspelled, or the user doesn't exist in our system at all. You may contact our help desk to verify your user name and password.

Q. I cannot logon to the system. I see the error "Account Expired."
A. If you don't logon for 90 days, your account becomes expired. You need to contact the help desk to re-instate it. This is a security measure.

Q. I click on a document or link but nothing shows up. What's wrong?
A. You may have a popup-blocker installed. Please disable your popup-blocker software for www.titletrak.net

Q. When I logon, the system says my "password has expired" and shows me a screen with a bunch of info. What do I do?
A. The system asks you to change your password every 90 days. The screen you see is full of your personal information including your name, address, and password. Please take this moment to change your password and verify that the rest of the information is also correct. This is a security measure.

Q. I tried to view a file but the system says "Not authorized." This is my file, so why can't I see it?
A. You may not be listed on this file. You, or your firm, must be listed as a contact person on the file in order to view it. You may fill-out the information presented to you to request authorization or call your representative directly.

Q. I tried to view a document but my computer says I don't have a program associated with this file. How can I view it?
A. Most all documents are stored in a format called PDF. You need a free program called "Acrobat Reader" from a company named Adobe to view these files. Please visit www.adobe.com and follow the instructions to download and install this program. This is the most popular document viewing software on the internet. You may ask your computer department for help.

Q. While using the website, I sometimes receive errors and some functions don't work properly. Also, there are some screens that do not look right.
A. You need a good, modern browser to use our website. We suggest Microsoft Internet Explorer version 5.5, or better. We also require that you enable the use of Cookies and JavaScript. Please ask your computer department to verify this.

Q. Why can't I see the whole screen?
A. Our website is best viewed in a screen resolution of 800x600 or better. Please ask your computer department to verify your screen settings.

Q. What is a File Access Code?
A. This is a code, unique to each file number, which can be used to view a file without having to logon to the website. It should only be given to people who are authorized to view the file, such as an attorney, a borrower, etc. A simple way to give out this number would be to "invite" someone to a file.

Q. How do I ask a question pertaining to a particular file?
A. Search for the file and view it first. Click the "Ask a question" or "Customer Service" link to reveal the names, phone numbers, and email addresses of the people you can contact in this way. To ask a question, simply type it in the space provided. It will be sent to the appropriate group as an "Alert" and you will receive one as well, when it is answered. You must logon to the system to view your new alerts.

Q. How can I find the file I'm looking for?
A. You can search for a file by using the following methods:
  1. TITLEtrak #: This is our file number, and the fastest way.
  2. Loan #: This is your loan number.
  3. Last Name: This is the last name of the borrower. You may enter only a partial name, but don't include first names.
  4. Address: This is the street address. Only the house number and/or street name can be found. No state names or zip codes. Example: "123 Cottontail" or just "Cottontail". Anything such as "Street," "Drive," or their abbreviations, will be ignored. You may enter only a partial name.
  5. Order Number: If you have placed an order online, you can find it by searching for the order number given to you when it was placed.
Q. What is the difference between my title or settlement agency and TITLEtrak?
A. TITLEtrak is a web-based software package used to automate title and settlement agencies. Our website is used by these agencies to perform their daily work. It is also used by their clients to view status and download completed documents.